Frequently Asked Questions
Everything you need to know about our handcrafted footwear.
How long does it take to receive my custom-made boots?
Each pair of Russell Moccasins is handcrafted to order. Currently, our lead time for custom builds is approximately 18 to 24 weeks, depending on the complexity of the design and leather availability.
Can my boots be resoled or repaired?
Yes, we offer a comprehensive refurbishment service. Because our footwear is constructed using traditional stitch-down methods, we can replace the soles and repair the uppers to extend the life of your boots for decades.
What is the best way to determine my size?
We recommend following our detailed measurement guide available on our website. For the most accurate fit, we suggest providing your specific foot measurements so our craftsmen can select the appropriate last for your build.
What kind of leather do you use?
We source only the finest full-grain leathers, including French Veal, American Bison, and specialized water-resistant hides. Our materials are chosen for their durability, comfort, and ability to develop a unique patina over time.
Do you offer international shipping?
Yes, we ship our handcrafted footwear worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What is your return policy for custom orders?
Since custom boots are built to your specific measurements and leather choices, they are generally non-returnable. However, we are committed to your satisfaction and will work with you on adjustments if there are any fitment issues.